You will have seen the announcement from the DWP about the roll out of Universal Credit ( Clearly this will have an impact on our services and clients. It is also part of the wider digital inclusion discussion as claims will be online.
A key concern is lest access to online claiming is thought to be about computer literacy whereas it is really about entitlements and access to info and advice - no point in helping someone to claim something if they aren't entitled to it!
The kiaa network is leading on setting up a local conference about this - do you want to be involved in the Working Group planning the event, or do you know someone who should be involved? please let me know not later than 24th October so I can get the ball rolling  ..thanks
11:41, 10 Oct 2014 by pippa mackie